Why automatic context enrichment for alert and incident management is critical for operations?
IT Operations Today
Emerging digital IT paradigm shifts like Hybrid IT, Multi-Cloud, Microservices & Containerization, Serverless, Software-Defined Datacenter, etc. are creating compelling new opportunities for IT leaders. However, these same criterion shifts have also led to an increase in monitored assets, diverse operational tools, and exponential growth of operational data. Typical operation data comprises of disparate availability/performance metrics, alert/incidents/tickets, growing customer demands, rigorous SLA requirements, and security threats.
As a result, modern IT organizations are facing challenges in the following three key areas:
- Constantly increasing Alert and Event Noise
- Complex and Lengthy IT Problem Resolution Process
- Inability to effectively predict and prevent IT service degradations or outages
What is context enrichment?
Responding to a new alert/incident in the fastest possible time frame is critical for its resolution by any network operations center (NOC) or security operations centre (SOC) or system reliability engineering (SRE). However, rapid response time require having the pertinent information at hand to optimally deal with the alerts/threats that have cropped up.
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